REGISTRATION CANCELLATION/REFUND POLICY
- Please see Registration Policies for additional information.
- Substitutions are allowed by individuals within the same company, prior to the event or onsite. Badge swapping / sharing is strictly prohibited.
- All cancellations must be submitted in writing to firstname.lastname@example.org. Time-stamped date will be the date of the cancellation request if the cancellation falls on a deadline and the amount refunded is disputed.
- Cancellation request received on or before July 30, 2021 are eligible for a full refund.
- Cancellation received between July 31, 2021 – September 1, 2021 are eligible for 50% refund.
- Cancellation received after September 1, 2021 will not be eligible for refunds.
- Refunds will be processed immediately. Please email email@example.com to request a refund.
- Cancellation of a registration does not cancel the attendee's hotel reservations or any other personal reservations.
- To reprint a lost badge onsite, the registrant will be required to pay 50% of the onsite badge value per reprint. The registrant must also have a valid government ID that matches the information on the badge to qualify for a reprint.
Questions: If you have any questions, please call 508-743-8522 (Monday - Friday 9 a.m. – 5 p.m. ET). You may also email us at firstname.lastname@example.org
HEALTH & SAFETY
Participant expressly agrees to fully comply with appropriate COVID-19 health and safety protocols for attendance at the SPI, ESI, and Smart Energy Week, including the requirement to wear face masks at all times and maintain appropriate (at least 6’) social distance in accordance with applicable state and local requirements. Attendees will not attend if he/she is sick, or if he/she is experiencing symptoms, or have been exposed to someone who is sick.
Attendees at SPI, ESI, and Smart Energy Week are expected to make every effort to maintain CDC-recommended hygiene procedures, including, regularly hand washing, when not available use hand sanitizer, avoiding touching eyes, nose, and mouth in public places, covering coughs or sneezes with a tissue or the inside of the elbow, avoid touching including handshakes and hugs, etc.
North America Smart Energy Week restricts exhibitors from hosting or participating in competing or conflicting events or activities that occur during official show hours. Exhibitors violating this policy will be subject to cancellation of their booth without refund and may not be invited to participate in future exhibitions. Booth Personnel are not permitted to promote the exhibiting company outside the contracted exhibit space. All marketing must remain within the contracted exhibit space. Marketing materials may not be placed on conference tables or other areas that are not within the boundaries of the booth, both inside and outside of the exhibit hall. Show management reserves the right to remove individuals or discard display materials that do not comply with these guidelines. Please note that while North America Smart Energy Week has a zero-tolerance policy regarding suitcasing. Any attendee who is observed to be soliciting business in the aisles or other public spaces, or in another company's booth, will be asked to leave immediately.
WHAT IS SUITCASING?
Suitcasing is a business practice in which unethical companies will gain access to an event by obtaining some type of event credential (attendee badge, expo-only badge, etc.) and then solicit business in the aisles or other public spaces used for the conference. This practice skirts the support of the organizer and the industry. Attendees that sell to exhibitors or other attendees within the exhibit hall, but don't purchase an exhibit to do so, are suitcasing. Typically, suitcasers approach people in the public areas of the show, such as registration and food-service areas, or aisles, and hand out brochures or other marketing collateral. This includes the hotels. This is expressly prohibited at most shows since again, these people are poaching the attendees that exhibitors have paid to see.
WHAT CAN ATTENDEES DO?
Attendees can report any observed violations to the exhibits manager, other North America Smart Energy Week staff, or conference security. The exhibits manager will investigate all complaints of suitcasing. North America Smart Energy Week recognizes that suitcasing may also take the form of commercial activity conducted from a hotel guest room or hospitality suite, a restaurant, or any other public place in proximity to our event. For the purposes of this policy, suitcasing violations may occur at venues other than the exhibition floor and at other events. It is for this reason North America Smart Energy Week must be informed of any hospitality suites, and expressed consent must be given prior to the event.
SOLAR POWER EVENTS CODE OF CONDUCT
Solar Power Events is committed to providing a friendly, safe and welcoming environment for all, regardless of gender, sexual orientation, ability, race, ethnicity, religion, national origin, or other protected characteristics. We expect all attendees, media, speakers, volunteers, venue staff, and exhibitors to help us ensure a safe and positive experience for everyone. This Code of Conduct outlines our expectations for behavior, as well as the consequences for unacceptable behavior.
CODE OF ETHICAL CONDUCT
Be considerate, respectful, and collaborative. Refrain from demeaning, discriminatory, or harassing behavior and speech. Attendees should be mindful of the surroundings and of fellow participants and alert event venue security or SETS staff to potentially dangerous or harassing situations or someone in distress.
All who participate in the event deserve respectful treatment, regardless of the capacity in which they are attending. Unacceptable behaviors include: intimidating, harassing, abusive, discriminatory, derogatory, or demeaning conduct by any attendee, speaker, partner, exhibitor, or volunteer of the event or related event activities. Solar Power Events defines harassment to include: offensive verbal comments related to gender, sexual orientation, race, religion, national origin, gender identity, or disability; use of nudity and/or sexual images in public spaces (including presentation slides); deliberate intimidation, stalking or unwelcome following; harassing photography or recording; sustained disruption of talks or other events; unwelcome physical contact or sexual attention. Attendees often combine professional activities with social interaction and while Solar Power Events encourages such networking and strengthening of connections between participants, Solar Power Events reserves the right to remove anyone whose social attentions become unwelcome to an attendee or exhibitor, who appears inebriated and who engages in conduct that interferes with the ability of other attendees and/or exhibitors to participate in and enjoy the event. Event participants are not permitted to bring firearms to the event.
CONSEQUENCES OF UNACCEPTABLE BEHAVIOR
Unacceptable behavior will not be tolerated at the events whether by (including but not limited to) attendees, media, speakers, volunteers, organizers, venue staff, sponsors, or exhibitors. Anyone asked to stop unacceptable behavior is expected to comply immediately. Solar Power Events, at its discretion, may bar those who violate this code from continued attendance or participation in some or all of the events, without refund of any fees paid, and may in appropriate circumstance bar violators of this code from attendance or participation of future events.
LIABILITY, HOLD HARMLESS
Registrant acknowledges and agrees that SETS shall not be liable for any claims, losses, damages, death, injuries, communicable disease, illness, or other liability which may be sustained by any person who may be on the premises for the Event, including but not limited to any agent, employee, representative or guest of the registrant, or any other person or entity. The registrant agrees that it will hold harmless SETS from any and all claims, losses, damages, death, injuries, communicable disease, illness, or other liability whatsoever, whether to property, person or otherwise, that may arise in connection with attendance at the Event.
In no event will SETS be liable to the registrant, whether in contract or tort, for any amount in excess of the fees paid by registrant. In no event shall SETS be liable, whether in contract or tort, for any indirect, consequential, exemplary, punitive or special damages or awards, including but not limited to lost profits.
MEDIA & PHOTOGRAPHY
On-site, media, photographers, videographers, and others will be in attendance. Participants grant Solar Energy Trade Shows LLC and Solar Power Events the right to use participants' name, image and likeness, including but not limited to any photographs, audio recording, or video taken during show, for marketing purposes.
Solar Energy Trade Shows LLC and Solar Power Events reserves the right to change, amend, add or remove any of the above Terms & Conditions in its sole discretion and without prior notice. If one or more of the conditions outlined in these Terms & Conditions should become invalid, the remaining conditions will continue to be valid and apply. These Terms & Conditions apply to all event participants (attendees, speakers, sponsors, exhibitors).
The views expressed by any event attendee, speaker, exhibitor, or sponsor are not necessarily those of Solar Energy Trade Shows, Solar Power Events, SEIA, SEPA, or our stakeholders. All attendees, speakers, exhibitors, and sponsors are solely responsible for the content of all individual or company presentations, marketing collateral, and/or advertising.